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Pocket Hugs

21 products
    We accept Credit/Debit Cards,
    Apple Pay, PayPal & Clearpay

    Terms and Conditions 

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    Welcome to Ophelia Creek Gifts.

    By accessing this information, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

    1. Acceptance of Terms By accessing or using this site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Return Policy. If you do not agree, please do not use our website.

    2. Use of this site You agree to use this site only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict the use of, others. You must not: Engage in fraudulent, abusive, or illegal activities; Attempt to hack, modify, or disrupt our site or servers; Use any automated systems (bots, scrapers, etc.) to access our content.

    3. Orders and Payments All prices are listed in pound sterling and are subject to change without notice. By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraud.

    4. Shipping and Returns Please refer to our Shipping Policy and 30-Day Return Policy for detailed information regarding delivery times, returns, and refunds.

    5. Intellectual Property All content on this site—including text, graphics, logos, images, and design elements—is the property of Ophelia Creek Gifts or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written consent. 6. Limitation of Liability To the fullest extent permitted by law, Ophelia Creek Gifts shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or our products.

    7. Changes to These Terms We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes your acceptance of any revised terms.

    Privacy Policy

     At Ophelia Creek, your privacy is important to us. We collect only the information necessary to provide you with a smooth and secure shopping experience. Information We Collect We may collect personal information such as your name, email address, shipping details, and payment information when you make a purchase or contact us. How We Use Your Information Your data is used to process orders, provide customer support, improve our services, and send relevant updates (only if you opt in). We do not sell or share your personal information with third parties except as needed to complete your transactions or comply with the law. Data Security We use industry-standard encryption and security measures to protect your information from unauthorised access, alteration, or disclosure.

    Return policy

    30-Day Return Policy We want you to love your purchase! If for any reason you’re not completely satisfied, you can return your item within 30 days of delivery for a refund or exchange. How It Works Initiate a Return Contact our customer service team within 30 days of receiving your order. Please include your order number and a brief explanation of the reason for your return. Return the Item Once your return request is approved, we’ll provide you with return instructions and a shipping label (if applicable). Items must be returned in their original condition and packaging. Receive Your Refund or Exchange After we receive and inspect your returned item, your refund will be processed to your original payment method, or we’ll ship your replacement—whichever you prefer. Refunds typically appear within 5–10 business days. Important Notes Returned items must be unused, unwashed, and in their original packaging (unless defective or damaged). Certain products (such as personalized or clearance items) may not be eligible for return. Shipping costs are non-refundable unless the return is due to an error or defect on our part.

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